Reference Code: 1503806 Newell Rubbermaid is a global marketer of consumer and professional products that touch the lives of people where they live, learn and work. We are committed to building brands that matter in the lives of the users of our products. We are also committed to leveraging the scale of our company to bring the power of a multi-billion dollar business to bear on each of the business segments through shared expertise, operating efficiencies, and a culture of innovation. Our global sales are approximately $6 billion and we have a strong portfolio of globally recognized brands including Sharpie, Paper Mate, DYMO, EXPO, Waterman, Parker, IRWIN, LENOX, Rubbermaid, Graco, Calphalon, Goody, Levolor, Kirsch and Teutonia .
We are headquartered in Atlanta, Georgia. For our new, dynamic team in HR Service Delivery in Poznan , we are currently looking for a HR Client Service Team Leader (English & French or Polish) In this role, the HR Client Service Team Leader will be responsible for ensuring quality customer service to clients (employees, managers, HRBP, CoE) serviced by the HR Service Delivery Team through timely and accurate management of incoming cases in line with predefined processes. In addition, this role will ensure observance of polices, and provide process improvement ideas. Specific responsibilities will include but are not limited to: Lead the HR Client Service Representatives that act as first point of contact support to incoming cases Contribute to the design of case management process, including opening cases, managing escalation and closing cases Provides continual evaluation of processes and procedures Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers Provides statistical and performance feedback and coaching on a regular basis to each team member Writes and administers performance reviews for skill improvement Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution Ensures employees have appropriate training and other resources to perform their jobs Responds to and resolves employee relations issues expressed by team members Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
Addresses disciplinary and/or performance problems according to company policy Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required Assists the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs Works as a member/leader of special or ongoing projects that are important to area/process improvement Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives. Uses appropriate judgment in upward communication regarding department or employee concerns Qualifications BA or MA degree in Business, HR or a related field 5 or more years of related experience (HR service centre or general HR) 3 or more years in managing people Detailed knowledge of HR services, office practices and procedures Fluently speak, write, and comprehend English and French or Polish . Dutch or any other European language is a plus. Good command of MS Word, Excel, PowerPoint.
(SAP will be an advantage) Ability to work in shared or matrix environment with multiple process owners Excellent communication skills (written and verbal) Ability to work with, connect with and influence all levels of the organization Strong planning and organization skills Initiative, and follow up, including strong sense of autonomy Demonstrated problem solving skills What we can offer you! Newell Rubbermaid is a global company with a lot of opportunities, both internationally and locally and we encourage development on a professional and personal level. You will be working with some of the best known brands in the world and you will have colleagues who are highly motivated and competent. You can count on their support to achieve the goals you are aiming for.
Are you interested? If so, please apply by uploading your resume, adding your salary expectation, via our online application tool by clicking on the application link on this site. Alternatively, go to our career site at www.newellrubbermaid.com, click on "Careers", select "Search Jobs", enter the Reference Code 1503806 , click “GO”, then click the name of the position and “Apply Now”. You are allowed to attach up to five documents, max.
size of 500 KB each. This is a job summary which includes essential job duties of the position. More specific information regarding duties may be provided upon request for particular locations and facilities. Newell Rubbermaid and its Business Units are Equal Opportunity Employers and comply with applicable employment laws.
M/F/D/V are encouraged to apply.
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Newell Rubbermaid wants to get its products into your drawers, your kitchen cabinets, and your workbench. The go-to company for men, women,...
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