Enterprise Mobility Management Service Analyst
GlaxoSmithKline 1 118 ocen - Poznań, wielkopolskie
Basic qualifications:

Basic qualifications:
• Bachelors degree and/or extensive experience in global IT service provision/analysis with strong emphasis on quality, cost and service improvement
• Experience in working with 3rd Party vendors and geographically dispersed teams
• Strong interpersonal and influencing skills establishing strong working relationships and practices with clear accountability for delivery
• Work experience in a regulated environment is desired

Preferred qualifications:

• Experience with Mobile Device Management (Airwatch preferred) or development of Mobile App
• ITIL Foundation certificate
• Understanding of IOS and Android

Details:

The Service Analyst is responsible for ensuring the service is cost effective, meets SLA and aligns with the changing needs of the business.
The service is of a global nature, providing service solutions to multiple business units, totaling over 100,000 users. This may include liaising with business units or 3rd Parties to gather requirements and assess needs for appropriate business solutions.

Accountability:
• Responsible for Enterprise Mobile Management services supporting thousands of iPads in dozens of markets world-wide
• Manage delivery of hundreds mobile applications, supporting critical business functions on GSK’s mobile devices
• Ensure GSK’s mobile management service is efficient and cost effective, including investigation of alternatives and supporting programs to migrate mobile devices to lower cost platforms
• Work with GSK IT partners, Apple, and other mobile suppliers to simplify device enrollment in Enterprise Mobile Management
• Manage externally hosted SaaS environment, working with the supplier to ensure the environment is stable, current, and available
• Successful delivery of service to SLA, providing an enhanced user experience in the global PC & Mobile service line through solutions that are cost effective.
• Monitor & report service against contracts/SLA, escalate and participate in service issues, where appropriate, with service management.
• Contribute to service definitions, service models, and service/operational level agreements.
• Support and provide analysis of service initiatives and technology changes, as directed.
• Facilitate 3rd line support with suppliers and IT trade Partners

Why GSK?
GSK is deeply committed to professional and personal development offering employment opportunities across a diverse collection of businesses and geographies. So you’ll flourish in an inspiring environment where personal growth plays a vital part in the changing face of the business. Most of all, you’ll enjoy the sense of purpose that comes from leading change in an industry that touches millions every day.

You are invited to submit, until 31 March, your CV with the motivational letter in English using the “Apply now” button.

Thank you very much for your interest in development opportunities with GlaxoSmithKline

Contact information:

You may apply for this position online by selecting the Apply now button.

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O firmie
1 118 ocen
GlaxoSmithKline plc (GSK) is a global healthcare group, which is engaged in the creation and discovery, development, manufacture and...